Shipping Policy

Orders are typically processed promptly and shipped as soon as possible based on product availability and order volume.
Turbines, Inc. will provide an estimated ship date at the time of order acknowledgment. Delivery times are estimates only and are not guaranteed.

Expedited shipping is available upon request and subject to product availability.
Additional charges apply for expedited services. Please contact Turbines, Inc. to arrange expedited delivery if available.

Turbines, Inc. partners with reputable carriers to ensure safe and timely delivery.
Available methods include, but are not limited to, standard ground, 2-day, and overnight delivery.

Customers have the option to ship using their own shipping accounts.
Please provide the preferred carrier and account information at the time of order placement.
For phone and email orders only: Customers may request to ship using their own carrier account.
Carrier details and account information must be provided at the time of order placement.
For online orders: All shipments are billed through Turbines, Inc. using our standard carriers. Customer-provided shipping accounts are not accepted for online orders.

Shipping costs are calculated based on weight, dimensions, destination, and selected shipping method.
Any shipping estimate provided at the time of order acknowledgment is for reference only.
Final shipping costs will be confirmed prior to shipment and added to the customer’s invoice.

For phone and email orders only: All international shipping must be arranged by the customer using their own carrier account. Customers are responsible for all applicable duties, taxes, and customs fees.
For online orders: International shipping is not available. Orders may only be shipped to U.S. or Canadian addresses.

Tracking information will be provided upon request once an order has shipped.
Customers may track shipments directly through the carrier’s website if applicable.

Title and risk of loss transfer to the customer when the shipment is delivered to the carrier.
Customers must inspect shipments upon receipt. Visible damage must be noted with the carrier at the time of delivery.
Concealed damage or loss must be reported to Turbines, Inc. within 5 business days of delivery.
Turbines, Inc. will assist with filing claims with the carrier, but resolution of claims is subject to the carrier’s investigation and determination.

Please refer to Turbines, Inc.’s Return Policy for information on returning or exchanging items.